Treating one's emotions

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

At work, emotions can be intense; sometimes they can cause you to say or do things that you might later regret. However, you are the only person responsible for your own emotions; you should control your emotions. That’s why developing emotional intelligence is so important in protecting your professional reputation. In this course, you will learn how to manage your emotional intelligence, or EQ, to manage difficult situations more effectively. You will explore the science behind emotion, self-management techniques, and recovery methods. You will also learn various strategies for developing emotional intelligence, such as taking on your own emotions, emotional self-awareness, and identifying emotions.

Objectives

• Identify examples of emotions, feelings, and dispositions

• Recognize actions and characteristics associated with emotional self-awareness

• Identify behaviors that can be practiced to cultivate emotional self-awareness

• Recognize the sequence of events that lead to an emotional reaction

• Recognize examples of Properly applied self-management techniques

• Identify appropriate self-management techniques that can be used in an emotionally tense situation

• Use self-awareness and self-management strategies to cope with emotional reactions