Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.
Overview
Organizational and interpersonal dynamics, along with tense situations, can sometimes cause unprofessional behavior in others. The way you react to their behavior can have a lasting effect on your future relationship. However, by developing your emotional intelligence, or emotional IQ, you can make sure that you can understand and confirm other people’s emotions and maintain a strong relationship with them. In this course, you will learn how to recognize emotional awareness, listen, and empathize with others by developing emotional intelligence, also known as EQ. You will also learn how to apply organizational awareness and empathy to develop your relationships at work.
Objectives
• Identify work activities that are based on emotional awareness
• Identify the characteristics of emotional awareness in others
• Recognize emotionally intelligent strategies for contact and observation of a speaker
• Identify the use of intelligent emotional skills of confirmation and affirmation
• Respond to another person with empathy
• Use emotional intelligence to become aware of other people’s emotions
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Business Leaders / HR Responsibilities / Other company representatives who want to upskill employees.
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