How to cope with work with emotional intelligence

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Any organization, regardless of size, scope, or location, is made up of people — people who interact daily and not always without incident. Developing emotional intelligence in your organization is a key factor in ensuring that these relationships are effective. This statement is especially true of leaders, who need to set an example in group behavior. In this course, you will learn how the development of emotional intelligence, or EQ, can improve team or group interactions. You will also explore the role of emotional intelligence in workplace activities, managing conflict and stress, and the influence and involvement of employees.

Objectives

• Recognize the importance of emotional intelligence in the workplace

• Manage conflicts using emotional intelligence

• Recognize how to manage stress using emotional intelligence

• Recognize the traits of an influential person who is emotionally intelligent

• Use emotional intelligence to increase effective

• Recognize how to participate in and lead emotionally intelligent teams