Establishing a strategy in customer relations

Instructor
DB Academy
6 Students enrolled
0
0 reviews
  • Description
  • Reviews
Vector,Illustration,,Customer,Service,,Male,Hotline,Operator,Advises,Client,,Online

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Strong customer relationships are key to designing service excellence. Relationship development is essential and requires knowing the clients, understanding their situations and an empathic approach to enable them to express their concerns. In this course, you will learn how to improve customer service (CS) by developing customer relationships. The course covers paying close attention to customer needs, connecting with the customer and a positive attitude. You will also learn how to empathize with customers based on your own experiences, reflecting customers’ emotions back to them, and normalizing their difficulties.

 

Objectives

• Recap how you show customers that you pay close attention to them

• Recognize customer engagement strategies

• Identify strategies for having a positive and friendly attitude in customer service

• Recognize customer empathy guidelines based on your own experiences

• Identifying how you understand customers’ feelings by reflecting their emotions

• Recognizing guidelines for normalizing customer difficulties

Share
Get Course
Course details
Video 00:16:50
Level Introductory

Related Courses

Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview When providing dedicated custom...
Introductory
€9.40
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview The inability to realize the im...
Introductory
€9.40
Essential Customer Service Skills
€5.90
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Strong customer relationships a...
Introductory
€5.90
Essential Customer Service Skills
€5.90
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Achieving service excellence is...
Introductory
€5.90
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Effective customer communicatio...
Introductory
€9.40
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview As a Customer Relationship Repr...
Introductory
€9.40
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Working at a customer support c...
Introductory
€9.40
Essential Customer Service Skills
€5.90
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview There are several defining mome...
Introductory
€5.90
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview When you meet with clients in t...
Introductory
€9.40
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Effective customer communicatio...
Introductory
€9.40
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview When you help other people in t...
Introductory
€9.40
Individual
Business
Partner

Register as Individual

For those who are individual learners, team members of a business, business professionals.

{{this.errorMessage}}

{{this.successMessage}}

By registering you accept terms and conditions

Already on DB Academy?

Register as Business

Business Leaders / HR Responsibilities / Other company representatives who want to upskill employees.

{{this.errorMessage}}

{{this.successMessage}}

By registering you accept terms and conditions

Already on DB Academy?

Register as Partner

For companies which want to colobrate with DB Academy and publish educational content for their customers.

{{this.errorMessage}}

{{this.successMessage}}

By registering you accept terms and conditions

Already on DB Academy?

Login

Authanticate to DB Academy.

{{this.errorMessage}}

{{this.successMessage}}

New to DB Academy?

Forgot your password?