Providing field assistance

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

When you meet with clients in their territory, the initial meeting is the basis of their overall impression of you, your skills, and your company. In this course, you will learn about the guidelines and techniques for each stage of a customer service (CS) site visit: preparation, arrival, service, completion, and follow-up. You will also learn how to design service excellence by making a good impression on the ground, starting with a positive note, setting clear expectations, actively listening, and helping to improve customer understanding.

 

Objectives

• Recapitulate guidelines for preparing for a field visit related to customer service

• Identifying actions to take when arriving at a customer’s home and providing dedicated customer service

• Specifying rules for concluding a field visit for customer service

• Recognize techniques for initiating customer service visits with a positive note

• Identify examples of customer service pitfalls that can be avoided by setting clear expectations

• Recognize statements that reflect active listening

• Recapitulate guidelines to increase customer understanding

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Enrolled: 7 students
Video: 00:20:21
Level: Introductory

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