Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.
Overview
As a Customer Relationship Representative (CSR), creating a support culture that focuses on customer needs is essential. In this course, you will learn how to improve your customer interactions to design service excellence. You will explore how to build effective customer relationships that involve customers in the decision-making process. Finally, you’ll learn how to improve communication for better customer service (CS) in a multicultural support center or support department.
Objectives
• Recognize examples of customer support provided with an excellent attitude towards services
• Identify methods of designing an excellent attitude towards services
• Recognize examples of techniques for establishing effective customer relations
• Recognize the steps to encourage customer involvement in problem solving
• matching the methods used for effective multicultural communication with examples
• recognizing language barriers that may affect communication with clients
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Business Leaders / HR Responsibilities / Other company representatives who want to upskill employees.
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