Interaction with customers

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Effective customer communication enhances customer satisfaction and excellent project services. This course provides valuable tips on how you can improve customer service by developing better customer relationships and better customer conversations. It covers how to improve customer conversations through effective conversations, using voice cues, active listening, and using paraphrasing to express understanding of customer needs.

 

Objectives

• Classify examples of communication as formal or informal

• Identify methods of overcoming barriers to effective communication

• Recognize the skills needed for effective conversations

• Match positive and negative voice cues with examples

• Identify factors that contribute to effective listening

• Match similar behaviors involved in active listening with their characteristics

• identifying the benefits of using paraphrasing techniques

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Enrolled: 3 students
Video: 00:24:23
Level: Introductory

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