Providing quality services to internal customers

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

When you help other people in the company to do their job better, you provide in-house customer service. Often, the quality of that service has a huge impact on the overall quality of customer service (CS) provided to external customers. In this course, you will learn about the types of internal customers and how to identify relationships with internal customers. You will also learn about the importance of knowing your internal customers, identifying their expectations of you, and acting on those expectations. At the end, you will learn the guidelines for ensuring excellence in internal customer service.

 

Objectives

• Recognize internal customers and internal customer service providers in a particular example

• Recognize the importance of identifying relationships with internal customer service

• Recap the benefits of identifying and knowing internal customers

• Identifying examples of techniques used to identify mutual expectations with internal customers

• examples of guidelines for action and collection of feedback from internal customers

• recapitulation of guidelines for the provision of services for internal customers

• recognition of actions that demonstrate an attitude in services for internal customers

Be the first to add a review.

Please, login to leave a review
Get Course
Enrolled: 15 students
Video: 00:20:46
Level: Introductory

Related Courses

Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview The inability to realize the im...
Introductory
€9.40
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview When providing dedicated custom...
Introductory
€9.40
Essential Customer Service Skills
€5.90
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview There are several defining mome...
Introductory
€5.90
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview As a Customer Relationship Repr...
Introductory
€9.40
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview When you meet with clients in t...
Introductory
€9.40
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Working at a customer support c...
Introductory
€9.40
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Effective customer communicatio...
Introductory
€9.40
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview When you help other people in t...
Introductory
€9.40
Essential Customer Service Skills
€5.90
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Strong customer relationships a...
Introductory
€5.90
Essential Customer Service Skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Effective customer communicatio...
Introductory
€9.40
Essential Customer Service Skills
€5.90
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Achieving service excellence is...
Introductory
€5.90
Individual
Business
Partner

Register as Individual

For those who are individual learners, team members of a business, business professionals.

{{this.errorMessage}}

{{this.successMessage}}

By registering you accept terms and conditions

Already on DB Academy?

Register as Business

Business Leaders / HR Responsibilities / Other company representatives who want to upskill employees.

{{this.errorMessage}}

{{this.successMessage}}

By registering you accept terms and conditions

Already on DB Academy?

Register as Partner

For companies which want to colobrate with DB Academy and publish educational content for their customers.

{{this.errorMessage}}

{{this.successMessage}}

By registering you accept terms and conditions

Already on DB Academy?

Login

Authanticate to DB Academy.

{{this.errorMessage}}

{{this.successMessage}}

New to DB Academy?

Forgot your password?