Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.
Overview
Workplace conflicts do not go away on their own; you need a plan to solve them. In this course you will learn what are the sources and signs of a conflict, what process to use to resolve it and how to return to the initial strategy if difficulties arise.
Objectives
Take Action to Prevent and Resolve Conflict in the Workplace
Target Audience
Anyone who wants to develop or update their skills in recognizing and responding to conflicts in the workplace
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English 
Romanian