Prevention of harmful conflicts at work

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview 

When it is painful or unresolved, conflict puts distance between people who have to work together and often results in the loss of talent. “We don’t get along” should not be the reason why people do not contribute or leave organizations. Dealing with conflict when you face it directly is one thing, but preventing it is the first step. This means accepting that conflict can occur, understanding potential sources of conflict, preventing unnecessary conflicts by following their signs, and making sure that both you and others know what is “beyond limits.”

In this course, you will learn about the benefits of healthy conflict, as well as common sources of conflict. You will learn how to recognize the signs of unhealthy conflict and take steps to prevent it. In addition, you will learn when it is appropriate to report a conflict.

 

Objectives

  • Recognize the benefits of productive conflict in the workplace
  • Recognize sources of organizational and interpersonal conflict
  • Take action when there are obvious signs of an unhealthy conflict
  • Recognize when it is appropriate to report a conflict because it has escalated into unacceptable behaviors
  • Reaction adequately to conflict in the workplace

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Enrolled: 2 students
Video: 00:20:02
Level: Introductory

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