Addressing and resolving conflicts

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

When faced with a conflict at work, emotions are aroused and many people want their conflict to go away. However, in most cases, it will not go away on its own, so you need to choose a course of action. Sometimes this just means making peace with yourself or a situation. Sometimes you may have to compromise. If your choice is to approach it directly, you need a process. In this course, you will learn how to get through conflicts effectively, using a structured conflict resolution process. You will also learn about techniques for putting the process back on track if difficulties arise.

 

Objectives

  •  Recognize the right questions to ask when dealing with what appears to be a conflict situation
  • Order the steps to be taken to follow the conflict resolution process
  • Follow the principles for a successful conflict resolution process
  • recognition of the techniques to be used to bring the difficult discussions on conflicts back on track.
  • effective use of a workplace dispute resolution process

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Enrolled: 6 students
Video: 00:19:31
Level: Introductory

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