Difficult people - Why they behave this way and how to approach them

Overview

Everything taken to the extreme can be a burden, including human behavior. While confident, cautious, or energetic people may be perfectly tolerable in small doses when working together, they can also be annoying or problematic when their behavior is exaggerated. Then there are people who are purely negative – their glasses are always “half empty”. While complaining occasionally is acceptable when working as a team, negative behavior can eventually wear you down. To ensure successful communication and collaboration in the workplace, it is essential that you develop the skills you need to deal with difficult people. In this course, you will learn about the four types of difficult people: dominant – control-oriented, analytical – obsessive, expressive – impulsive and skeptical – negative. You will also discover techniques for dealing with difficult people and managing your own emotions.

Objectives

• Recognize the characteristics of “types” of difficult people
• Describe the motivations of people who exhibit dominant behavior – control-oriented
• React effectively to a dominant person – Control-oriented
• Recognize the motivations of people who exhibit analytical-obsessive behavior
• Anticipate behavior analytical or obsessive based on common causes
• identifying the motivations behind the behavior of expressive-impulsive people
• identifying appropriate strategies to manage expressive-compulsive individuals skeptical-negative
• reacting effectively to difficult people, understanding the motivations behind their behavior