Different approaches to conflict resolution in the workplace

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

When managing conflicts, you need to be able to understand and adapt to the situation. Conflict management is an essential skill in the workplace, especially when it comes to team conflicts that could threaten organizational goals or employee well-being. In this course, you will learn about different styles of conflict management and how fast and proper conflict management can be beneficial to the people involved and the organization in general. You will explore different approaches to conflict resolution, when to use them and when to adapt your style. You will also learn about resolving conflicts with difficult people.

Objectives

• Recognize the role of conflict in the workplace

• Recognize the most commonly used conflict styles in the workplace

• Adapt your style to your needs in response to other conflicting styles you encounter

• Choose the most appropriate conflict style for a particular situation

• recapitulate guidelines for acquiring an appropriate mindset for managing conflicting partners

• follow guidelines for managing a difficult person in a conflict situation

• use conflicting styles effectively

• analyze what you have learned