Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.
Overview
Each of us has experienced communication errors. Have you ever dealt with someone who seemed unable to “hear” the message you were sending? Or did you ever have to send a message that you knew would be difficult for the other person to accept? You may have found yourself in disagreement with a person, a disagreement so significant that it completely ended the communication. Communication becomes difficult when the message is difficult. and because these challenges usually involve emotions such as anger, injury, or confusion, it is not uncommon for people to avoid each other or shut up, preventing what could be a productive exchange on many levels. In this course you will examine some of the most common communication challenges and how you can successfully overcome them. By showing patience, perseverance, and responsibility, you can bring your communication back in the right direction and reach a mutual understanding and agreement.
Objectives
interlocutors
• recognize techniques for repairing or improving a broken communication
• treat challenging interpersonal communications
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English 
Romanian