Interpersonal communication that builds trust

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Communication works best when your intent is clear, when the audience is engaged, and your verbal and nonverbal behavior is respectful. By following these guidelines, you will build the trust of the people you communicate with. In order to maintain that confidence, you also need to be aware of and manage your own emotions and those of others.

In this course, you will explore how clear intent drives communication and how understanding the audience ensures that the message reaches the target. In addition, you will learn how verbal cues, nonverbal behavior, and emotional intelligence can help you establish or break your communication.

 

Objectives

  • Determine the main purpose of a communication
  • Choose a communication approach tailored to your audience
  • Recognize the effects of body language and tone of voice on building confidence in interpersonal communication
  • Use emotional intelligence to improve your interpersonal communication
  • Build confidence in communication focusing on your intention, audience, body language, tone of voice and emotions

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Enrolled: 4 students
Video: 00:17:19
Level: Introductory

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