Improving the customer experience with HCI

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Human-Computer Interaction (HCI) deals with the way humans and automated systems interact and communicate. It quickly transcends the realm of games and entertainment and enters the business world. In fact, as more and more devices are connected and automatically performing tasks, companies are using HCI to add value to their business in many different ways.

In this course, you will learn about improving the customer experience through HCI and explore possible customer barriers and the technical limitations involved. You will also learn to recognize best practices for developing HCI applications and identify current HCI trends. This course covers the benefits, challenges, good practices and trends of HCI.

 

Objectives

  • Recognize how HCI can improve the customer experience
  • Recognize common customer barriers to HCI
  • Recognize some of the HCI technical challenges your organization may face
  • Identify best practices for designing and developing HCI applications
  • Identify current trends in development and application of HCI

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Enrolled: 4 students
Video: 00:23:20
Level: Introductory

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