Team conflict management

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Successful teams are characterized by clear direction, trust between team members, effective communication and a clear process of managing conflicts within the team. The survival of a team depends on the ability of its leader to quickly recognize conflicts within the team, discover their causes, and implement conflict resolution strategies. In this course, you will learn about the causes of conflict within a team and the role of healthy communication in managing conflict. You will discover the approaches proposed by good practices in conflict management. You will also explore the basics of key negotiation in conflict management. Finally, you will become familiar with the guidelines for resolving conflicts that address a particular type of conflict: a lack of trust.

Objectives

• Match the causes of the conflict with examples of the effects of each case on a team

• Recognize examples of conflict resolution by improving communication

• Match conflict resolution techniques with the circumstances in which they should be used

• Identify which resolution technique Collaborative conflict should be used for a specific scenario

• Recognize examples of rules of main negotiation

• Mention techniques for resolving lack of trust in a team meeting

• Identify the recommended content of a guideline for maintaining teams

• use techniques to resolve conflicts between members of your team