How to deal with difficult situations with diplomacy and tact

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

You may experience unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course, you will learn to navigate difficult conversations and situations. You will also learn how to communicate a difficult message effectively, write emails with diplomacy and tact, and deal with angry and manipulative colleagues.

Objectives

• Identify strategies for working with an unfriendly or difficult colleague

• Identify techniques for composing a difficult email tactfully and diplomatically

• Identify examples of strategies for dealing with angry people

• Apply strategies for dealing with manipulative people

• Identify strategies to correct a superior or client

• use diplomacy and tact in a difficult situation

• analyze what you have learned