How to act with diplomacy and tact

Instructor
DB Academy
2 Students enrolled
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Creating,Ideas,-,Cooperation.,Business,Vector,Concept,Illustration

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

People who communicate using diplomacy and tact can inspire confidence. Communicating a difficult message can be a serious challenge, so preparation is key to success. In this course, you will learn about developing a diplomatic approach to difficult conversations. You will learn to avoid crises, apologize, develop empathy, and remove personal subjectivity.

 

Objectives

• Identify examples of diplomacy and tact

• Identify examples of methods for developing situational awareness

• Apply communication skills to avoid a crisis in a scenario

• Identify examples of appropriate excuses

• Identify the best strategies for relating to others, instead of focusing on yourself

• identifying and overcoming potential personal subjectivity

• recognizing how to show diplomacy and tact and how to relate to others using these qualities

• analyze what you have learned

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Course details
Video 00:25:01
Level Introductory

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