Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.
Overview
The ability to interact with diplomacy and tact facilitates the daily routine in any workplace. But at every job there are times when the daily routine is disrupted by an event, a situation or a task that creates discomfort. At some point in our careers, we may all face some very specific communication challenges, such as dealing with a difficult person or someone we simply don’t get along with, the need to address a delicate situation by email. or correcting a person in a position of power, such as a boss or a client. These are the moments when your ability to practice diplomacy and tact will help you. In this course, you will examine the techniques of navigating difficult professional relationships, creating diplomatic and tactful e-mails, approaching angry colleagues, and managing manipulative or intimidating people.
Objectives
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For those who are individual learners, team members of a business, business professionals.
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Business Leaders / HR Responsibilities / Other company representatives who want to upskill employees.
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For companies which want to colobrate with DB Academy and publish educational content for their customers.
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