Diplomacy and tact in difficult situations

Instructor
DB Academy
15 Students enrolled
0
0 reviews
  • Description
  • Reviews
Creating,Ideas,-,Cooperation.,Business,Vector,Concept,Illustration

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

The ability to interact with diplomacy and tact facilitates the daily routine in any workplace. But at every job there are times when the daily routine is disrupted by an event, a situation or a task that creates discomfort. At some point in our careers, we may all face some very specific communication challenges, such as dealing with a difficult person or someone we simply don’t get along with, the need to address a delicate situation by email. or correcting a person in a position of power, such as a boss or a client. These are the moments when your ability to practice diplomacy and tact will help you. In this course, you will examine the techniques of navigating difficult professional relationships, creating diplomatic and tactful e-mails, approaching angry colleagues, and managing manipulative or intimidating people.

 

Objectives

  • Identify strategies for working with an unfriendly or difficult colleague
  • Identify techniques for composing a difficult email with tact and diplomacy
  • Identify examples of strategies for dealing with angry people
  • Apply strategies for dealing with manipulative people
  • Identify strategies for correcting a superior or a client
  • using diplomacy and tact in a difficult situation
Share
Get Course
Course details
Video 00:16:36
Level Introductory

Related Courses

Essential communication skills
€3.90
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Communication means building co...
Introductory
€3.90
Essential communication skills
€3.90
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Some of us probably shy away fr...
Introductory
€3.90
Essential communication skills
€9.40
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview You may experience unpleasant s...
Introductory
€9.40
Essential communication skills
€12.90
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview People who communicate using di...
Introductory
€12.90
Essential communication skills
€3.90
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview The ability to interact with di...
Introductory
€3.90
Essential communication skills
€3.90
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Imagine a world where people al...
Introductory
€3.90
Essential communication skills
€3.90
Important to know: The course video is English with Romanian subtitles and test questions are in Romanian. Overview Competency in note-taking can m...
Introductory
€3.90
Individual
Business
Partner

Register as Individual

For those who are individual learners, team members of a business, business professionals.

{{this.errorMessage}}

{{this.successMessage}}

By registering you accept terms and conditions

Already on DB Academy?

Register as Business

Business Leaders / HR Responsibilities / Other company representatives who want to upskill employees.

{{this.errorMessage}}

{{this.successMessage}}

By registering you accept terms and conditions

Already on DB Academy?

Register as Partner

For companies which want to colobrate with DB Academy and publish educational content for their customers.

{{this.errorMessage}}

{{this.successMessage}}

By registering you accept terms and conditions

Already on DB Academy?

Login

Authanticate to DB Academy.

{{this.errorMessage}}

{{this.successMessage}}

New to DB Academy?

Forgot your password?