Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.
Overview
People who communicate using diplomacy and tact can inspire confidence. Communicating a difficult message can be a serious challenge, so preparation is key to success. In this course, you will learn about developing a diplomatic approach to difficult conversations. You will learn to avoid crises, apologize, develop empathy, and remove personal subjectivity.
Objectives
• Identify examples of diplomacy and tact
• Identify examples of methods for developing situational awareness
• Apply communication skills to avoid a crisis in a scenario
• Identify examples of appropriate excuses
• Identify the best strategies for relating to others, instead of focusing on yourself
• identifying and overcoming potential personal subjectivity
• recognizing how to show diplomacy and tact and how to relate to others using these qualities
• analyze what you have learned
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Business Leaders / HR Responsibilities / Other company representatives who want to upskill employees.
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English 
Romanian