Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.
Overview
Effective communication can be difficult when the message is difficult. Because such difficulties usually involve emotions such as offense, anger, or confusion, it is not uncommon for people to avoid each other or shut up, preventing what could be a productive exchange of ideas on many levels. In this course, we’ll look at some common communication difficulties and how you can successfully manage them. By showing patience, perseverance, and responsibility, you can bring the communication back to the right path and reach a mutual understanding and agreement.
Objectives
Ability to engage in and resolve difficult personal communications
Target Audience
People who want to improve their interpersonal communication skills.
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English 
Romanian