How to use active listening in work situations

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Active listening skills are used by professionals with multiple occupations to improve their work. In this course, you will learn the listening skills that can help you in the workplace and the techniques that can help you become an effective active listener.

Objectives

• Recognize skills that demonstrate attentive listening

• Identify skills that generate thoughts and emotions

• Determine if listening skills have been applied in a scenario

• Use methods to engage evasive speakers

• Identify good practices for managing emotions

• Good applications active listening practices in sales and negotiation in a scenario

• use active listening techniques in any situation, even in difficult ones

• analyze what you have learned