How to listen even when it’s hard to listen

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Successful people in general have excellent listening skills. They can pay close attention to others in order to understand their needs and ask the right questions, even in difficult or stressful situations. They can also use their listening skills effectively to communicate their goals and develop strong relationships with others. In this course, you will learn about common misconceptions about listening, how you can improve your listening skills, and what to do when you encounter obstacles to active listening. You will also learn how being receptive to what others say can help you overcome obstacles to clear communication.

Objectives

• Identify common prejudices about listening

• Recognize how to use tools to be an effective listener

• Identify how to eliminate distractions that interfere with effective listening

• Classify the types of thoughts and emotions that may jeopardize effective listening

• Recognize how listeners avoid making statements that negatively affect conversations

• Identify effective listening techniques despite boredom

• Use techniques to listen effectively and overcome blockages in effective listening

• Analyze what you have learned