Be a better listener

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

How well do you listen? Listening is rarely a hot topic in on-the-job training, and yet the most successful people are almost always trained, excellent listeners. They have acquired a range of discreet skills and are able to use these skills creatively and adaptively to unique situations to ensure excellence in the workplace.

In this course, you will review the core of these skills. You will come to understand why you should focus on improving your ability to listen and expose misconceptions about this ability. And finally, you’ll start exploring your skills to improve your listening skills, including how you can apply a quick test at the end of a conversation.

 

Objectives

  • Identify the benefits of effective listening
  • Identify common misconceptions about listening
  • Recognize how to apply basic behaviors that support effective listening
  • Use appropriate rapid self-testing techniques in a given scenario
  • Apply the basics of improved listening

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Enrolled: 7 students
Video: 00:17:10
Level: Introductory

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