ISO 9001:2015

GENERAL DESCRIPTION

The course focuses on interactivity; the participants are stimulated to take part in training. The course alternates theoretical presentation with practical examples of requirement’s fulfills, examples based on trainer’s consulting experience. The participants are incited to identify performance indicators and to present particular ways of requirements fulfills applied in their organizations.

OBJECTIVES 

Participants will be able to:

• Know the quality concepts evolution and their different approaches
• Know the quality management principles and the requirements arising from these
• Know the terminology used in quality management standards
• Understand the Quality Management Systems requirements from the customer’s point of view
• Identify and establish the necessary processes and their indicators
• Understand and plan a QMS in their own organization through a correct interpretation of this technical specification’s requirements
• Awareness of the advantages which follow from QMS implementation and certification

WHO SHOULD ATTEND

• Quality managers
• Top management
• Operational management
• Every person interested in knowing the QMS standards    

PREREQUISITE

• Not required

TRAINING AGENDA

• Introduction and overview of the course
• The intentions of the 2015 revision of the standard ISO 9001
• Quality Management principles
• Terms and definitions (ISO 9001:2015)
• Presentation of requirements ISO 9001:2015
• Context of the organization (chapter 4): Discussions about the importance of understanding the context of the organization and the needs and expectations of workers and other stakeholders
• Leadership (Chapter 5): Description of the role of top management in management system
• Planning (Chapter 6): Hazard identification and risk and opportunity assessment; Determination of of quality objectives and their planning; Changes management
• Support (Chapter 7): Resources; Human Resources Management; Documented information
• Operation (Chapter 8): Operational planning and control
• Performance evaluation (Chapter 9) – Monitoring, measurement, analysis and evaluation; Internal audit; Management review
• Improvement (Chapter 10) — Improvement; Non-compliance and corrective action; Continuous improvement