The path to the root of a problem

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the problem and find the solution. In this course, you will learn about identifying stakeholders, gaining their opinion and trust, and using analytical techniques to get to the root cause of the problem.

Objectives

• Identify different types of project stakeholders

• Effectively solicit stakeholder input on the impact of a problem by asking questions

• Recognize techniques for gaining trust from project stakeholders

• Match the root cause of problems with the organizational level in which they usual place

• recognize the way to investigate the main causes using the analysis of the 5 “Why”

• recapitulate the steps used in a “fish skeleton” diagram to investigate the main causes of a problem

• use appropriate methods to reach the main cause of a problem