Problem solving – problem identification

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Clearly articulating a problem requires asking the right questions for the right people. If you have all the information, it will be easier for you to find the root cause than if you try to solve the problem in isolation. In order to accurately frame the problem, it is necessary to know who is affected and is affected by the problem. It also requires identifying the reason (s) for which the problem exists.

In this course, you will learn how to identify stakeholders and challenge them effectively to get input from them. You will learn how the causes of problems can occur at different levels of the organization and you will learn techniques to discover the root cause.

 

Objectives

  • Identify stakeholders in a given problem-solving and decision-making scenario
  • Effectively solicit stakeholder input on the impact of a problem
  • Match the root cause of problems with the organizational level in which they usually occur
  • Use a “fishbone” chart to investigate the root causes of a problem
  • Use appropriate methods to get to the root cause of a problem

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Enrolled: 10 students
Video: 00:21:06
Level: Introductory

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