Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.
Overview
Part of the troubleshooting process is creating alternative solutions. In this course, you will learn how to define ideal states and generate and evaluate solutions to problems. You will also learn how to recognize and avoid the most common problem-solving pitfalls.
Objectives
• identify good practices for defining the ideal state
• apply good practices for generating alternatives to problems
• recapitulate good practices for facilitating a group brainstorming session
• differentiate between different techniques for evaluating alternative solutions
• avoid common pitfalls in solving problems
• Recognize how to generate and evaluate workarounds
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English 
Romanian