Effective email and instant messaging

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Email has become an indispensable communication tool for organizations and plays a vital role in the way they conduct their business and maintain their operations. Therefore, one of the most important communication skills that is needed in the workplace today is email etiquette. This can ensure that messages are delivered quickly, appropriately and concisely. In this course, you will learn some time-confirmed guidelines for writing emails. You will explore the basics of written communication that every e-mail should contain and the importance of concise e-mails. The course also covers the label associated with the use of instant messaging programs such as e-mail extensions.

 

Objectives

• Recognize the proper use of basic etiquette rules regarding the tone and formatting of e-mails

• Recognize the proper use of basic etiquette rules regarding e-mail responses

• Identify appropriate ways to use the “Sender” field and subject line in e-mails

• Recognize effective ways to write parts of an e-mail message

• Identify guidelines for keeping e-mails concise

• Recognize proper use of basic MI label rules

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Enrolled: 2 students
Video: 00:17:56
Level: Introductory

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