Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.
Overview
In order to achieve your business goals, you need to drive performance and growth in key areas. Identifying these areas requires the establishment of the most appropriate performance measurement systems. In this course, you’ll learn how to support performance management by identifying a performance issue using performance measurement systems. You will also learn how to work with a key performance indicator (KPI).
Objectives
• Identify the benefits of using a performance measurement system
• Identify the attributes of good key performance indicators
• Identify what factors to consider when choosing a performance measure
• Identify steps for selecting appropriate key performance indicators
• Identify methods for defining characteristics and criteria for a performance measure
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