How to handle business calls with professionalism

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

In business, one of the oldest communication tools is still the most important – the telephone. However, although it is so common and widespread, many people lack the communication skills needed to make a positive impression when using the phone. In this course, you’ll learn some basic etiquette rules that will help you improve your phone skills and maintain the professional nature of business phone calls. You will explore general best practices and how to make and receive calls professionally. You will also learn some good practices for using a smartphone and how to record and leave effective messages in voicemail.

Objectives

• Recognize why the phone is such an important business tool

• Recognize best practices for using the phone

• Recognize good practices for making and receiving calls

• Identify examples of good practice for using a smartphone

• Recognize examples of appropriate greetings voicemail

• Recognize appropriate examples of recording messages in voicemail