How to drive in times of crisis

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Effective business coordination is never more necessary than in the difficult times of a company’s crisis. The way you handle difficult conversations or send a difficult message can fix or aggravate the situation. It is essential to have crisis management strategies in place to improve outcomes. In this course, you’ll learn how to handle a crisis, including how to handle difficult conversations and crisis communications.

Objectives

• Recognize the initial key actions to be taken for effective crisis management

• Recognize steps for planning crisis communications before a crisis occurs

• Identify instructions for building an effective crisis communications team

• Identify the key components of an effective public response to a crisis company crisis

• identify the actions needed to resolve and end a crisis incident

• analyze what you have learned