Administrative function - How to interact effectively with colleagues

Important to know:
The course video is English with Romanian subtitles and test questions are in Romanian.

Overview

Daily communication can be both satisfying and difficult. Whether you are an office administrator, an office assistant, a personal assistant, or an administrative assistant, it is important that you manage various meetings in a professional and effective manner. Mastering the essentials for a manager and having good relationships with colleagues will increase your efficiency, job satisfaction, and career advancement. In this course, you will learn how to master the skills of a professional who provides administrative support. You will also learn how to interact effectively with colleagues by asking for help from others, dealing with criticism, and developing trust, morale, and respect.

Objectives

• Choose actions that demonstrate how to be a member of the support team

• Determine what to do before asking for help

• Choose the issues involved in asking for help from colleagues

• Identify what to do after asking for help

• Select key techniques to deal with criticism