Strong customer relationships are key to designing service excellence. Relationship development is essential and requires knowing the clients, understanding their situations and an empathic approach to enable them to express their concerns.Yyou will learn how to improve customer service (CS) by developing customer relationships, paying close attention to customer needs, connecting with the customer and a positive attitude. You will also learn how to empathize with customers based on your own experiences, reflecting customers’ emotions back to them, and normalizing their difficulties.
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